HOME - ABOUT US - BENEFITS - HOW IT WORKS - FAQ/HELP - CONTACT INFO - TEST SITES - LOG IN - ENROLL NOW

Frequently Asked Questions

<< Home

If you have any questions not answered here or you require further clarification, please email us athelp@alaskaonlinetrafficschool.com

How quickly can I finish this course?

How long does it take to get the certificate?

Does the course cost anything?

How can I pay for the course?

What if my deadline for completion of the defensive driving course has passed?

How do I register for this course?

Can I use someone else's computer or internet service?

Must I complete this course in one sitting?

What if I have no e-mail address?

I have already enrolled. How do I get back into the program?

I just got knocked off line in the middle of a section. What do I do now?

I use AOL and I keep getting knocked off line. What should I do?

Are there any special computer or download requirements to participate in the course?

Can I take the entire course from home or do I have to attend a "test site"?

What happens if I fail the final? Can I take it again?

Can CDL holders take the course?

 

How quickly can I finish this course?
The course is designed to take an amount of time equivalent to a traditional in-class
defensive driving. The great thing about this course, however, is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace. The average completion time varies but should be around the eight hour requirement.

How long does it take to get the certificate?
There are different ways of receiving the completion certificate. Because of security reasons, it is impossible for you to print your own certificate, so the original certificate must be sent directly from our office to you or the Court. When you enroll, you may choose regular mail or expedited service.

Does the course cost anything?
Unfortunately, there is a cost to attend
defensive driving. The total tuition is $39.99 which covers all elements of the course including immediate access to the website, your test site attendance, and the completion certificate. Regular in-class driver improvement clinics charge similar fees. Driver improvement clinics are privately operated businesses and whether you sit in an eight-hour class or choose this online program, you will need to pay for it.

How can I pay for the course?
You can pay for the course two different ways, either by credit card or by check/ money order. After you fill out the registration form, you will be linked to a completely secure credit card page where you pay quickly and effortlessly. The site is encrypted to make your on-line purchase safe. The other way to pay for the course is to mail a check or money order to the address listed below. Make sure to send the check before you complete the course or your certificate will not be mailed.

What if my deadline for completion of defensive driving has passed?
Contact your Court or the D.M.V. for instructions regarding extension of your due date. Alaska Online
Defensive Driving cannot extend your due date.

How do I register for this course?
Registration for this course is quite simple. You can click HERE and be taken to the online registration page. Just complete all the appropriate fields and you can get started right away. You may also call us at 877-972-4665 during normal business hours (6AM-9PM PST M-F, 8AM-4PM PST Sat and Sun) to register on the phone. Either way, it just takes minutes and you will be able to start the course immediately.

Can I use someone else's computer or Internet service?
That is what makes this course so convenient! You can work from home, the office, a friend or relative’s house, your local library, or you can even rent time on the Internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can even start on your own computer and then finish on another or switch back an forth between computers! *This program also works with WEBTV.

Must I complete this course in one sitting?
Alaska Online Defensive Driving is designed for the person who does not have a lot of time. The course is broken up into fourteen (14) sections. You can complete a 20 or 30 minute segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting.....it is up to you.

What if I have no e-mail address?
Do not worry if you do not have an e-mail address, as one is not needed to take this course. Any correspondence can be directly printed off the program or be done via mail or telephone. On the registration form under e-mail address, simply click on the no e-mail button, if you do not have one. Or you may also use a friend's e-mail address if you wish.

I have already enrolled. How do I get back into the program?
If you have already enrolled, you have a username and password. You may reenter those codes on our home page where instructed as many times as necessary to access and complete the program or click HERE for the login screen. If you have forgotten or lost your username or password, give us a call at 877-972-4665.

I just got knocked off line in the middle of a section. What do I do now?
Many Internet users are knocked off line on occasion. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point would bring you back to the start of the next chapter, it will not delete chapter one.

Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.

I use AOL and I keep getting knocked off line. What should I do?
If you are using AOL as your Internet service provider, you will have activity requirements while online. During some of the longer sections requiring more minutes online, there is a chance AOL will knock you off-line unless you remain interactive with AOL. Do not leave the screen alone for any great length of time.....remain interactive with the screen.

Are there any special computer or download requirements to participate in the course?
There are no videos to download in our program and no special computer requirements. You only need to have your java script and your "cookies" enabled. For the majority of computers, these elements are enabled by default. If you are on our website viewing this screen, you should be able to enroll and complete the course without a problem.

Can I take the entire course from home or do I have to attend a "test site"?
The majority of the course can be completed from home. The final exam, however, must be taken at an official test site in Alaska. At the test site, a test proctor will verify your driver's license and log you onto a special final exam screen. The 25 question final usually takes under 30 minutes to complete and you will know immediately if you have passed. Click here for available test site times and locations.

What happens if I fail the final? Can I take it again?
You may take the final up to five times without having to pay a retake fee.

Can CDL holders take the course?
Yes. Valid CDL holders are eligible to take the Alaska Online Defensive Driving Course for point reductions and ticket dismissals. Our course is approved by the state of Alaska, however, always double check with your court or state to verify eligibility if you are unsure.

If you have any questions not answered here or you require further clarification, please email us at help@alaskadriver.com

© 2008 Alaska Online Defensive DrivingAll Rights Reserved.